Booking & Cancellation Policy

A credit card is required in order to hold your reservation. We ask that you notify us of any cancellation or rescheduling at least 24 hours prior to your appointment. Otherwise, you will be responsible for the full price of your service. By booking with us you agree to our spa policy.

Payments & Gratuities

For Services: We accept any major credit card, UWSpa gift cards, or cash.

For Retail: We accept all payment methods mentioned above as well as your accumulated Loyalty Points.

For Gratuity: While gratuity is optional, it is truly appreciated. We suggest using cash when possible, otherwise, we will have to add a credit card processing fee of 2.5% to your tip.

Mobile Devices

We kindly ask you to silence your mobile devices upon entering the spa and refrain from making phone calls while on the premises. Taking photos or videos is prohibited to ensure the privacy of our guests.


If you are experiencing any medical condition please consult your doctor prior to your appointment. Please inform us of any existing or new medical conditions and medications before the start of the treatment. We reserve the right to cancel your service to ensure your safety and the safety of others.

For your own protection, please leave your valuables at home. Upper West Spa is not responsible for any lost items.


Please arrive 10 to 15 minutes early for your appointment to relax and fill out any necessary forms. Late arrival might be subject to shorter treatment time. We always try to accommodate our guests, but when fully booked we can’t extend treatment time due to late arrival.

Services & Pricing

We reserve the right to change services and prices without notice.